The Care Quality Commission is responsible for registering care providers, as well as monitoring, inspecting and rating care services. Part of its responsibility to regulate care services is to inspect the providers, gather evidence and produce a CQC report with one of the four ratings: outstanding, good, requires improvement or inadequate.
CQC reports are widely used by the general public when they consider a care home or choose a care provider for their loved ones. This is because CQC reports safeguard people’s health, well-being and rights, plus ensuring that fundamental standards are met.
A ‘good’ rating
Our Colchester office is the latest to be reviewed by the CQC and like our other offices, they achieved a ‘good’ rating based on high standards of care and quality. Along with a plethora of positive comments about the service and staff, it is indeed a glowing commendation of the whole office.
Of particular note was how the office treated our clients: “The service continues to involve people and treats people with true compassion, gentle kindness, dignity and respect”. When queried further, one of the staff members commented, “I treat them as I would treat my own mum”.
There was also a lot of praise for the management, with staff saying that “The management is amazing – they listen”. The report confirmed this, stating “The Registered Manager positively encouraged feedback and acted on it to continuously improve the service”.
To read the full report or see how it compares to our other offices, visit our CQC reports page. If you’d like to find out more about Better Healthcare and what we do, get in touch on 0800 668 1234 or contact your local office: