I would like to say a huge thank you to your company for your employee Kevin Ditson. We have had Kevin as a Live In carer for my mother in law Greta Cook.
Kevins’ kindness, care, politeness, patience, understanding and support for Greta has been amazing. Kevin has had some difficult times dealing with Greta’s dementia and mobility but he has coped amazingly well. Thank you.

Julie Cook - Live-in Care

The people we spoke with who used the service spoke highly of the caring nature of the staff that delivered their care and support. One person said, “The carers themselves are excellent”. One relative told us, “The staff that come are amazing; they’re very good with my [relative]”. Another relative of a person who used the service said, “These staff go out of their way to help. I wouldn’t let anyone else do it. When the staff make my [relative] smile, it makes me so happy”. A third relative we spoke with told us, “I trust the carers instinctively”.
One person told us they received support from a number of different staff but that they all treated them with respect and dignity.

Quotes from CQC Report - Norwich Branch

Brighton Branch – It’s my first time to receive care and it took me a little time to get use to it but now I am so happy with the service and could not live without it

 

Bedford Branch – The team at Better Healthcare are always very reliable and always turn up on time. The office staff are always very helpful and offers advice and are always on top of things. All the carers are very nice

 

Cambridge Branch – The carers are patient and understanding my needs and my dementia. Always leaving my house in a clean condition especially my kitchen

Quotes from our latest Q&A survey- 3 branches

Just wanted to drop you a quick note to say how pleased we are with the standard of care Rod is receiving from yourselves. He had concerns as he had grown used to the ladies from the Reablement Team from the council but he shouldn’t have worried as the care is over and above anything we had expected. All his ladies are lovely, the young girl called Jessie that comes in the morning is his favourite. She is excellent with him as are the other ladies. They are all thoughtful and really nice and nothing is too much trouble. I have no concerns at all when I am out as I know the care they provide is every bit as good as I give him.
There are so many horror stories out there about mistreatment from carers so I am really thankful to have your firm as Rods care team and I wouldn’t hesitate in recommending them to anyone in a similar position as ourselves.
Keep up the good work and once again my heartfelt thanks for your dedicated, hardworking team at Better Healthcare.

Amy Pentney - Peterborough Branch

Hi Bonsu, thank you for your text. The Agency BHC have been a remarkable and wonderful support to us. Patricia is truly an exceptional person and an angle. We’ve had a lovely team of carers. My testimony to you is an advertisement for your office. What a reference of recommendation I could write. Thank you. Michelle

Michelle - Brighton Branch

I would like to place on record the wonderful care provided for my mother Mrs T. The carer Michele is always happy and therefore makes my mum happy. Michele is happy to go the extra mile so many times. The latest example was last Thursday, when on arrival she found that at some time since the previous care visit my mum had fallen and cut her leg. She helped my mum get dressed and stayed with her until I arrived to take her to hospital.

Michele has achieved a wonderful connection with my mum, for which I am very grateful and find very reassuring.

Michele is a wonderful ambassador for the care your company provides.

I appreciate all the care that is provided by your ladies but just wanted to place on record my gratitude to Michele.

Janice Robertshaw - Peterborough Branch

QA, Colchester – We changed care company after the previous care service declined to a poor level of service. Since changing to Better Healthcare Services we have been most impressed with all aspects of the service. Having a regular carer is a fantastic improvement, so well done to all concerned. From DD

Service User - Colchester Branch

I would like to say a huge huge thanks for all your support you gave to my mum Penny Smith after she had a fall in her home on Monday 3rd November. Your carer Sylvia found Penny on the floor upon arriving for her daily visit. She contacted the emergency services and stayed with Penny keeping her calm until they arrived.

It gives me great comfort knowing someone else is looking out for my mum allowing me to continue working and giving Penny her independence in her own home.

Thanks again to you all for your support.

Linda Smith - Bedford Branch

Would you please pass on my thanks to all your staff who looked after my wife Beth in the last few weeks of her life.

They were all great but in particular Chloe, Melissa and Sharon deserve special mention.

Beth got to know and trust them all and it was a real comfort to me knowing that her personal care was being looked after so well.

Thank you

Jim Ross - Ipswich Office

My mum went into hospital on May 16th. But for the months she had Better Healthcare supporting her at home she was extremely well looked after. Carers were so kind and caring, diligent and trustworthy. The office Manager, Michelle was also so kind and helpful and accommodating to mum’s changing needs. Very pragmatic and professional. I think that Better Healthcare in Colchester is the best agency that we have ever used. Thank you.

A client’s daughter - Colchester Office

People told us they felt safe. One person said, “The care staff look after me very well and I feel safe when they are here.” A relative told us that, “The care my [family member] is very good and I feel that they are in safe hands.”

CQC Report - Cambridge Office

I would like to put on record how indispensable Better Health Care have become to our lives. My 88 year old husband is disabled and bedbound but is well looked after by BHC staff. They do all they can to make Ted comfortable and are always thinking of ways to improve his sad lot. They are even concerned for me and extend their kindness to include small tasks to make things easier. Thank you all.

Maureen - Ipswich Office

People told us that the care workers promoted and respected their independence. One person said, “If I can do something myself, they never take over. ”People’s records provided guidance to care workers on the areas of care that they could attend to independently and how this should be promoted and respected”

Quote from CQC Report - Ipswich Office

Just carry on doing obviously what you do best – a great weight off our minds wonderful and caring staff.

Service User - Bedford Office

“First class service. Carer’s are very nice and helpful. All in all good service, could not ask for better” – Mr FR

“After a rocky start, the service is now outstanding. A carer required additional. training on medication, but this was dealt with straight away” – Mr MJJ

“I have found all the carer’s very helpful and very friendly. It is a joy to welcome them into my home” – Mrs MS

Comments from Quality Assurance Questionnaire – Cambridge Branch 2014