Home Care

Providing support and care at home and making home feel like home again.

Bringing quality care into your home

Unlike a residential home where many individuals have to be considered, care at home is a personal service that is tailored to meet the needs of the individual in the comfort of their own home.

Better Healthcare Services offers a full spectrum of home care services ranging from short half-hour visits to around the clock care, ensuring we bring kindness, compassion, comfort, independence and peace of mind to all our Service Users.

We provide an affordable and caring solution for those that need additional help at home whether it be for the companionship of those that find difficulty with their daily activities, which may be due to illness, mobility, disability. We bring an unrivalled understanding approach to encourage and empower you to maintain a dignified independent quality of life in your own home.

As a multi-branch organisation, we have strong head office support, ensuring our care staff are freed up from administrative tasks and can concentrate on the key duties of delivering care.

We will monitor your individual needs and respond with arrangements to suit and fit in around your normal routine, with the assurance that there is total flexibility to change, increase or decrease the hours or days.

Home Care provides:

  • Assistance with personal care, such as grooming, bathing, dressing, and toileting
  • Help with getting up in the morning and going to bed
  • Homemaking, such as shopping, meal preparation and light cleaning
  • Relief and respite for caregivers
  • Helping the Service User to rehabilitate at home following a period of ill health
  • Medication supervision
  • Light housekeeping
  • Assistance with maintaining safety and security

 

Home Care services range from ½ hour through to to 24 hour care, and even Live-in Care.

Getting started with Home Care

The first step is to get in touch with us so that we can help you with any questions and understand what care is needed.

Our helpful and expert team can help you understand how you can better protect you or your loved one’s independence and dignity.

Key to our process is to understand your needs and plan both the right care and the right carer.

Get started by giving us a call.

Give us a call on 0800 668 1234

Our Ethos

Big enough to support, small enough to care

As a private company and not beholden to shareholders, we have greater flexibility to invest in our services, particularly in the critical areas of staff recruitment and retention and ongoing training. Our central domiciliary team ensure that all of our branches embrace and implement new initiatives and best practice. As a multi branch organisation we have strong head office support, ensuring our care staff are freed up from administrative tasks and can concentrate on the key duties of delivering care.

As a supplier to a number of local authorities and CCG’s we have gained vast experience in delivering home and community support in many different types of care environments. We believe that this experience will be of significant added value to our customers.

What Home Care Provides

A complete range of services

From the initial assessment our expert team take into account any concerns or requests from you.  Care workers are then accurately matched based on the relevant knowledge / experience / training and shared beliefs.

No two people are the same and we acknowledge that each Service User is unique and therefore listening and understanding your need is paramount to being able to offer you the sort of service you are looking for and desire.

Our services cover

  • Domiciliary Care
  • Continuing Care
  • Respite Care (In need of interim help)
  • Complex Care
  • Live-in Care
  • Dementia / Alzheimer’s care
  • Chronically ill
  • Convalescent
  • Disabled
  • Elderly
  • End of Life/Palliative care
  • Learning disabilities support
  • Children & family service

Support

A level of support second to none

We believe that personal service is important in making life more enjoyable and comfortable. Our 24 hour telephone on-call service operates 7 days a week, 365 days a year to deal with any emergencies and there is always an experienced member of staff who can be consulted day or night.

On-going performance will be audited informally by means of frequent contact with you. We offer on-going training and supervision to staff to ensure that high standards are firstly put in place and then maintained and Managers will perform regular spot checks.

cqc

From our CQC report (Norwich Branch)

During our inspection we spoke with six people who used the service or with the spouse. People told us that the care and support was good. One person said, “I can’t fault them, I have had absolutely no complaints whatsoever.” Another person we spoke with said the care provided, “Is very good, the carers are excellent and a real help.” One person we spoke with, who was new to the service, told us, “They asked me lots of questions about the care I needed before it started and so far (after just over a week) I am very happy with them. My carer is very helpful and friendly.”

Our Care Workers

We know that the quality of care received is the most important thing. That is why we directly employ all our care workers, ensuring that the training of our carers and the care that they give is of the highest quality.

Our selection process and training ensures that our carers have empathy and understanding of the situation that those they care for find themselves in.

We understand that the key to providing good care is ensuring that the right carer assigned to the right job.

Our carers are always willing to go the extra mile, professional but always empathetic whilst fostering a genuine, caring approach at all times.

A team that is passionate about care

Here to help you find the care that is right for you