Unlike a residential home where many individuals have to be considered, care at home is a personal service that is tailored to meet the needs of the individual in the comfort of their own home.
Better Healthcare Services offers a full spectrum of home care services ranging from short half hour visits to around the clock care, ensuring we bring Kindness, Compassion, Comfort, Independence and Peace of Mind to all our Service Users.
We provide an affordable and caring solution for those that need additional help at home whether it be for companionship of for those that find difficulty with their daily activities, which may be due to illness, mobility, disability. We bring an unrivalled understanding approach to encourage and empower you to maintain a dignified independent quality of life in your own home.
As a multi branch organisation we have strong head office support, ensuring our care staff are freed up from administrative tasks and can concentrate on the key duties of delivering care.
We will monitor your individual needs and respond with arrangements to suit and fit in around your normal routine, with the assurance that there is total flexibility to change, increase or decrease the hours or days.
We work on the ethos ‘Big enough to support, small enough to care’. As a private company and not beholden to shareholders, we have greater flexibility to invest in our services, particularly in the critical areas of staff recruitment and retention and ongoing training. Our central domiciliary team ensure that all of our branches embrace and implement new initiatives and best practice. As a multi branch organisation we have strong head office support, ensuring our care staff are freed up from administrative tasks and can concentrate on the key duties of delivering care.
As a supplier to a number of local authorities and CCG’s we have gained vast experience in delivering home and community support in many different types of care environments. We believe that this experience will be of significant added value to our customers.
From our CQC report (Norwich Branch)
During our inspection we spoke with six people who used the service or with the spouse. People told us that the care and support was good. One person said, “I can’t fault them, I have had absolutely no complaints whatsoever.” Another person we spoke with said the care provided, “Is very good, the carers are excellent and a real help.” One person we spoke with, who was new to the service, told us, “They asked me lots of questions about the care I needed before it started and so far (after just over a week) I am very happy with them. My carer is very helpful and friendly.”
At some point in your life you may be faced with the prospect of losing your independence, whether through illness, accident or age, and having to rely on others for help with either personal care or everyday living activities.
We appreciate the problems of this transition and offer a sympathetic and understanding answer, caring for you in your own home with a personal service individually tailored to meet your needs.
At Better Healthcare Services, you are at the centre of your own support. Our flexible approach means that we will not stop you from doing what you have always enjoyed doing because of your physical health but to allow you to continue doing the things you love.
Once we receive your call, a Registered CQC Manager will make a home or hospital visit to do an assessment. This is a no obligation assessment and you will not be charged for this service.
Once we receive your call, a Registered CQC Manager will make a home visit to do an assessment.
- After your assessment we will give you our competitive charges and detailed service plan.
- The initial assessment will take into account any concerns or requests from you. Care workers are then accurately matched based on the relevant knowledge/experience/training and shared beliefs.
- No two people are the same and we acknowledge that each Service User is unique and therefore listening and understanding your need is paramount to being able to offer you the sort of service you are looking for and desire.
- Domiciliary Care
- Continuing Care
- Respite Care (In need of interim help)
- Complex Care
- Live-in Care
- Dementia / Alzheimer’s care
- Chronically ill
- End of Life/Palliative care
- Learning disabilities support
- Children & family service
Our scope of services is second to none, we believe that personal service is important in making life more enjoyable and comfortable. Our 24 hour telephone on-call service operates 7 days a week, 365 days a year to deal with any emergencies and there is always an experienced member of staff who can be consulted day or night.
On-going performance will be audited informally by means of frequent contact with you. We offer on-going training and supervision to staff to ensure that high standards are firstly put in place and then maintained and Managers will perform regular spot checks.
- Personal care, such as grooming, bathing, dressing, and toileting
- Help with getting up in the morning and going to bed
- Homemaking, such as shopping, meal preparation and light cleaning
- Relief and respite for caregivers
- Helping the Service User to rehabilitate at home following a period of ill health
- Medication supervision
- Light housekeeping
- Assistance with maintaining safety and security
The above services range from ½ hour up to 24 hour care or even live in care.
Our Care Workers
Our rigorous recruitment procedure in line with CQC guidelines ensures our care workers are inducted, and trained to meet the needs of the service you are receiving.
Our carers are selected very carefully after a thorough and in-depth interview process. Successful candidates are then vetted via the Disclosure and Barring Service and are also fully referenced.
All Carers (whether they have worked in the industry before or not) are required to complete our induction course and complete a full training programme in accordance with the Skills for Care Common Induction Standards.
All carers are encouraged to further their education by studying NVQ up to level 3, as well as completing various modules from own comprehensive range of courses, many of which are required to be refreshed on a regular basis to ensure their skills are constantly being developed to improve the standards of care that you ultimately receive.
User Led Services
We acknowledge that everyone has their own interests, tastes, abilities and aspirations and should be actively enabled to realise them. Better Healthcare Services and their care staff deployed will display a belief that life is about moving forward through different experiences and will always aim to support you to achieve your full potentials regardless of your age or disability.
Person Centred Approach
The service will be delivered in a way that places the Service User’s needs, physical, emotional and spiritual well being, first and foremost on all occasions and in whatever circumstance. Our intended outcome is that the Service User shall feel that Better Healthcare is trustworthy and reliable and also holds their interests and welfare of paramount importance.
Our staff will deliver support in a courteous and honest manner. They will be punctual and reliable. Our management team will ensure any differences or difficulties are addressed swiftly particularly if they are likely to interfere with the quality of services.
Our objectives are to treat people as individuals and promote each person’s dignity, privacy and independence, acknowledge and respect people’s gender, sexual orientation, age, ability, race, religion, culture and lifestyle.
Outcome Based Care
Our clear aims and objectives for our live-in care operation is to safeguard and support your well-being . We do this by providing a care and support service designed to use assistive technology and innovation to ensure you remain living in your own home. We preserve maximum independence, quality of life and promote life opportunities. Better Healthcare Services has a flexible attitude working without losing our focus of providing quality and we intend to provide our service users with maximum satisfaction. Our proposed solution will always demonstrate flexibility, partnership, inclusivity and overall good value for money.