Kevin’s journey – from corporate disillusion to healthcare inspiration

Better Healthcare continually encourages people to consider a career in healthcare and we’d like to share a story of one person’s experience. Kevin Farr’s story is inspirational in that it shows how anyone facing growing disillusionment in their existing field of work, can transform their career into a truly rewarding experience, in healthcare. If this sounds like you, then you too could make a difference.

It’s very hard to believe it’s been ten years since I joined Better Healthcare; seems like it was just yesterday. It’s been an exhilarating and incredibly rewarding journey so far and one I really want to share with everyone.

Growing disillusionment with a corporate ladder climbing career, where the values I hold most dear were slowly but surely being compromised, drove me to find a new calling in life. It was then that I chanced upon Better Healthcare.

I first met with the Co-founders of Better Healthcare, Marc and Samantha over ten years ago. Their passion for the business and the core values they held dear, values that mirrored my own, was something I found deeply inspirational. At the heart were honesty, integrity and loyalty; values that are still very much at the forefront of the company philosophy today.

Their ethos was ‘quality before profit’. It was very evident that this was not just a corporate line dreamed up by a distant marketing department but a living, breathing array of beliefs shared by everyone in the company.

One of my main frustrations with corporate life was how little value was placed on the staff at the front line; those individuals that were generating the vast profits for the shareholders. I was immediately struck by the differences in the ethics held by Marc and Samantha – they ‘got it’. Both recognised how important it is to treat staff with respect, courtesy and loyalty if you wanted that reflected back.

. . . And so, my journey began.

From being purely a general healthcare recruitment business, the company has expanded rapidly to become a major player in an array of care services, including:

• domiciliary care
• live-in care
• specialist care
• children’s services
• mental health services
• learning disability
• elderly care services

There have been many bumps in the road along the way and at times the challenges we faced seemed almost insurmountable. However, with humour and determination and a refusal to compromise our core values, the challenges were met head-on and dealt with. This approach resulted in Better Healthcare Services being officially recognised as one of the fastest growing care recruitment companies in the UK.

However, none of would have been possible without our loyal team. I have been blessed to work with some of the most talented, passionate and hard working people I have ever come across in my career. Personally, this is what makes the job so rewarding and keeps me constantly motivated and on my toes (and at times looking over my shoulder!)

Our management philosophy has always been around giving people the autonomy to do their jobs without continual interference or micro-management. This culture has enabled so many people to thrive and develop their careers within the company. It’s rewarding to see the financial growth of the company, but even more so watching individuals rise through the company’s career pathways to become the managers of today.

It’s been an exciting and rewarding roller coaster of a journey, and an absolute pleasure working with such a dedicated and cohesive team. I cannot thank them enough for all that they have given over the years. I hope they have enjoyed the ride as much as I have!

Even though for me it’s been ten years, I believe that we are only at the start of the journey. The foundations have been put in place, many challenges have been faced, and of course, there are undoubtedly many more to come. It’s through this experience that we can now all look forward to the rewards that our hard work deserves.

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