Live-in Care

Helping you retain independence by providing support and care at home

Helping your loved ones retain their independence through Live-in Care

Helping the elderly retain their independence, especially where health issues exist, is the key to their happiness.

The cost of Live-in Care is comparable to that of a residential nursing home, while allowing independence to be retained. 

Better Healthcare’s Live-in care service offers a practical alternative to residential home care; one that means you or your loved one can remain in your own home, 24/7.

Live-in Care provides:

  • Assistance with personal care, such as grooming, bathing, dressing, and toileting
  • Help with getting up in the morning and going to bed
  • Homemaking, such as shopping, meal preparation and light cleaning
  • Relief and respite for caregivers
  • Helping the Service User to rehabilitate at home following a period of ill health
  • Medication supervision
  • Light housekeeping
  • Assistance with maintaining safety and security

Getting started with Live-in Care

The first step is to get in touch with us so that we can help you with any questions and understand what care is needed.

Our helpful and expert team can help you understand how you can better protect you or your loved one’s independence and dignity.

Key to our process is to understand your needs and plan both the right care and the right carer.

Get started by giving us a call.

Give us a call on 020 7929 2978

or email

Our Ethos

Big enough to support, small enough to care

As a private company and not beholden to shareholders, we have greater flexibility to invest in our services, particularly in the critical areas of staff recruitment and retention and ongoing training. Our central domiciliary team ensure that all of our branches embrace and implement new initiatives and best practice. As a multi branch organisation we have strong head office support, ensuring our care staff are freed up from administrative tasks and can concentrate on the key duties of delivering care.

As a supplier to a number of local authorities and CCG’s we have gained vast experience in delivering home and community support in many different types of care environments. We believe that this experience will be of significant added value to our customers.

What Live-in Care Provides

Live-in care means that somebody will be with you in your own home tending to your every need, 24/7, for as long as required. Whether it’s to help you through a period of illness or longer term care, we have a solution to meet your specific needs and help you retain your independence and dignity for longer.

From the initial assessment our expert team take into account any concerns or requests from you.  Care workers are then accurately matched based on the relevant knowledge / experience / training and shared beliefs.

No two people are the same and we acknowledge that each Service User is unique and therefore listening and understanding your need is paramount to being able to offer you the sort of service you are looking for and desire.

Live-in care is an entirely different experience to that of a residential care home:

  • You stay in your own home.
  • You remain close your friends and neighbours.
  • Your carer lives at home with you as a respectful guest.
  • Unlike residential homes where staff change due to shift patterns, your care is consistently provided by the same care professional.
  • You’re free to choose your own meals.
  • There’s no regimented daily routines, unless of course, you want one.
  • Each of our carers is thoroughly vetted and are entirely trustworthy.
  • You keep your independence.


A level of support second to none

We believe that personal service is important in making life more enjoyable and comfortable. Our 24 hour telephone on-call service operates 7 days a week, 365 days a year to deal with any emergencies and there is always an experienced member of staff who can be consulted day or night.

On-going performance will be audited informally by means of frequent contact with you. We offer on-going training and supervision to staff to ensure that high standards are firstly put in place and then maintained and Managers will perform regular spot checks.

Local Live-in Care:

Live-in Care in Hertfordshire


From our CQC report (Norwich Branch)

During our inspection we spoke with six people who used the service or with the spouse. People told us that the care and support was good. One person said, “I can’t fault them, I have had absolutely no complaints whatsoever.” Another person we spoke with said the care provided, “Is very good, the carers are excellent and a real help.” One person we spoke with, who was new to the service, told us, “They asked me lots of questions about the care I needed before it started and so far (after just over a week) I am very happy with them. My carer is very helpful and friendly.”

Our Care Workers

We know that the quality of care received is the most important thing. That is why we directly employ all our care workers, ensuring that the training of our carers and the care that they give is of the highest quality.

Our Live-in Carers are always on hand, while maintaining the highest levels of professionalism and respecting personal boundaries.

Our selection process and training ensures that our carers have empathy and understanding of the situation that those they care for find themselves in.

Their key attributes are problem solving, flexibility and understanding of living in someone else’s home whilst working.

Objectives of Our Live-in Care

A team that is passionate about care

Here to help you find the care that is right for you