Live-in Care

We work on the ethos ‘Big enough to support, small enough to care’.  As a private company and not beholden to shareholders, we have greater flexibility to invest in our services, particularly in the critical areas of staff recruitment and retention and ongoing training.  Our central domiciliary team ensure that all of our branches embrace and implement new initiatives and best practice.  As a multi branch organisation we have strong head office support, ensuring our care staff are freed up from administrative tasks and can concentrate on the key duties of delivering care.

As a supplier to a number of local authorities and CCG’s we have gained vast experience in delivering home and community support in many different types of care environments.  We believe that this experience will be of significant added value to our customers.

At some point in your life you may be faced with the prospect of losing your independence, whether through illness, accident or age, and having to rely on others for help with either personal care or everyday living activities.

We appreciate the problems of this transition and offer a sympathetic and understanding answer, caring for you in your own home with a personal service individually tailored to meet your needs.

At Better Healthcare Services, you are at the centre of your own support.  Our flexible approach means that we will not stop you from doing what you have always enjoyed doing because of your physical health but to allow you to continue doing the things you love.

Our Carers

Better Healthcare Services directly employs all our care workers. Our rigorous recruitment procedures are in line with CQC guidelines.  We ensure our live-in care workers are inducted, trained, supported and monitored to meet your needs. To ensure quality service delivery, we ensure our live-in workers written and verbal communication skills are at an acceptable level.  All staff members are trained by our qualified and experienced in-house trainers and are regularly reviewed and monitored to ensure ongoing satisfactory service delivery. The Registered Manager is responsible for arranging these reviews. If an insufficient level of competence is evident during review and monitoring, then appropriate training and support will be implemented to improve staff.

Continuity of service

Our commitment is to ensure you receive continuous service when your carer is on holiday or falls ill. Whether this is an emergency or arranged time off, we will ensure a suitable replacement is put in place.  We will also ensure enough time is given for staff to handover during a change over. This will be of no cost to you.

Service

Once we receive your call, a Registered CQC Manager will make a home or hospital visit to do an assessment.  This is a no obligation assessment and you will not be charged for this service.

• After your assessment we will give you our competitive charges and detailed service plan.
• We will not hassle you to make a decision but we are at the end of the phone to answer any of your questions before you make any commitment to Better Healthcare Services.  Once you’ve chosen Better Healthcare Services, we will work closely with your family, Social Services, GP and other relevant parties to develop your individual support plan.
• The initial assessment will take into account any concerns or requests from you.  Care workers are then accurately matched based on the relevant knowledge/experience/training and shared beliefs.
• We understand the importance of starting to build a relationship with your live-in carer, therefore we are able to arrange for you to meet your carer to ensure you are happy before they start.

Support

Our scope of services is second to none, we believe that personal service is important in making life more enjoyable and comfortable.  Our 24 hour telephone on-call service operates 7 days a week, 365 days a year to deal with any emergencies and there is always an experienced member of staff  who can be consulted day or night.

Ongoing performance will be audited informally by means of frequent contact with you.  We offer ongoing training and supervision to staff to ensure that high standards are firstly put in place and then maintained.  Managers perform regular spot checks throughout the duration of your live-in package.

User Led Services

We acknowledge that everyone has their own interests, tastes, abilities and aspirations and should be actively enabled to realise them.  Better Healthcare Services and their care staff deployed will display a belief that life is about moving forward through different experiences and will always aim to support you to achieve your full potentials regardless of your age or disability.

Person Centred Approach

The service will be delivered in a way that places the Service User’s needs, physical, emotional and spiritual well being, first and foremost on all occasions and in whatever circumstance.  Our intended outcome is that the Service User shall feel that Better Healthcare is trustworthy and reliable and also holds their interests and welfare of paramount importance.

Promoting Dignity

Our staff will deliver support in a courteous and honest manner. They will be punctual and reliable.  Our management team will ensure any differences or difficulties are addressed swiftly particularly if they are likely to interfere with the quality of services.

Our objectives are to treat people as individuals and promote each person’s dignity, privacy and independence, acknowledge and respect people’s gender, sexual orientation, age, ability, race, religion, culture and lifestyle.

Outcome Based Care

Our clear aims and objectives for our live-in care operation is to safeguard and support your well-being . We do this by providing a care and support service designed to use assistive technology and innovation to ensure you remain living in your own home.  We preserve maximum independence, quality of life and promote life opportunities.  Better Healthcare Services has a flexible attitude working without losing our focus of providing quality and we intend to provide our service users with maximum satisfaction.  Our proposed solution will always demonstrate flexibility, partnership, inclusivity and overall good value for money.