The Care Quality Commission (CQC) is responsible for registering care providers, as well as monitoring, inspecting and rating care services across England.
Part of the CQC’s responsibility to regulate care services involves inspecting the providers, gathering evidence and producing a trustworthy report with one of the four ratings: outstanding, good, requires improvement or inadequate.
CQC reports are used by the general public when they consider a care home or choose a care provider for their loved ones. This is because the CQC safeguard people’s health, well-being and rights in England, ensuring that fundamental standards are met.
Another ‘good’ rating for our London office
Our London office is the latest to be reviewed by the CQC, and like our other offices, they achieved another ‘good’ rating based on high standards of care and quality. Along with a multitude of positive comments about the service and staff, this report serves as a glowing acclamation of the whole office.
According to the CQC report: “The provider had effective systems and processes in place to ensure the quality and safety of the service was maintained.” When queried, clients and relatives said they “would recommend the service and felt it was well managed.”
There was also a lot of praise for the management, with staff saying that they “felt supported.” The report confirmed this, stating that “staff received regular supervision” and “the provider ensured people were cared for by staff who were trained and supported to effectively carry out their role.”
To read the full report or to see how it compares to our other offices, visit our CQC reports page. If you’d like to find out more about Better Healthcare and what we do, get in touch on 0800 668 1234 or contact your local office: