The Care Quality Commission is responsible for registering care providers, as well as monitoring, rating and inspecting care services. Part of the CQC’s responsibility to regulate care services is to inspect the providers, collect evidence and produce a report with one of the four ratings: outstanding, good, requires improvement or inadequate.
CQC reports are widely used by the general public when they consider a care home or choose a care provider for their loved ones. This is because CQC reports safeguard people’s health, well-being and rights, plus ensuring that fundamental standards are met.
An ‘outstanding’ rating for effectiveness
Our Brighton office was recently reviewed by the CQC and it achieved an overall ‘good’ rating with an ‘outstanding’ rating for the effectiveness of our service.
An area of particular note was the staff training: “The service had exceptionally detailed ways of training and developing their staff to deliver outstanding care”. The report also states: “Staff had a good understanding of equality and diversity. This was reinforced through training and the registered manager ensured that policies and procedures were read and understood”.
There was also a lot of praise from patients. One patient revealed that “The physiotherapist showed the carers what they needed to do and now they support me with my physiotherapy. What they do really does help me, they go above and beyond”.
To read the full report or see how it compares to our other offices, visit our CQC reports page. If you’d like to find out more about Better Healthcare and what we do, get in touch on 0800 668 1234 or contact your local office: