Privacy notice and information for the people we support, their families and representatives
Better Healthcare Services Ltd. is a homecare (domiciliary care) and complex care organisation providing healthcare and social care services throughout the South of England. We have a regional network of nurses, healthcare assistants and support workers.
We have branches specialising in the following:
What is a privacy notice?
This privacy notice tells you what to expect us to do with your personal information when you make contact with us or use one of our services. It describes how we collect, use, retain and disclose the personal information which we hold. This privacy notice is part of our commitment to ensure that we process personal information fairly and lawfully.
Why issue a privacy notice?
As part of the services we offer, we are required to process personal data about our colleagues, the people we support and, in some instances, the families and representative of the people we support. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.
We are committed to being transparent about why we need your personal data and what we do with it. This information is set out in this privacy notice. It also explains your rights when it comes to your data.
What data do we have?
So that we can provide a safe and professional service, we need to keep certain records about you. We may process the following types of data:
We also record the following data which is classified as “special category”:
We may also record data about your race, ethnic origin, sexual orientation or religion.
Why do we have this data?
We need this data so that we can provide high-quality care and support. By law, we need to have a lawful basis for processing your personal data.
We process your data because:
We process your special category data because
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent at any time.
Where do we process your data?
In order that we can provide you with high quality care and support we need specific data. This is collected from or shared with:
We do this face to face, via phone, via email, via our website, via post, via application forms and via apps
Third parties are organisations we might lawfully share your data with. These include:
As part of our work providing high-quality care and support, it might be necessary that we hold the following information on you:
By law, we need to have a lawful basis for processing your personal data.
We process your data because we have a legitimate business interest in holding next of kin and lasting power of attorney information about the people who use our service and keeping emergency contact details should these be required.
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.
So that we can provide high quality care and support we need specific data. This is collected from or shared with:
We do this face to face, via phone, via email, via our website, via post, via application forms and via apps.
Third parties are organisations we have a legal reason to share your data with. These may include:
In order to provide you with the best experience while using our website, we process some data about you.
Further information can be found at https://www.betterhealthcare.co.uk/website-data-collection/
The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data:
You may need to provide adequate information for our staff to be able to identify you, for example, a passport or driver’s licence. This is to make sure that data is not shared with the wrong person inappropriately. We will always respond to your request as soon as possible and at the latest within one month.
Identity and contact details of data controller and data protection officer
Better Healthcare Services Ltd is the controller and processor of data for the purposes of the DPA 2018 and UK GDPR. If you have any concerns as to how your data is processed, you can contact: Sally North, Data Protection Officer at email@example.com
Or you can write using the address below:
Better Healthcare Services Ltd11-15 St Mary At HillLondonEC3R 8EE
You have the right to raise a complaint to the Information Commissioner’s Office if you believe that we have not complied with the requirements of the UK GDPR or DPA 2018 with regard to your personal data.
Their website is: https://ico.org.uk/Phone number: 0303 123 1113