Who is Safecall?

Safecall is a completely independent company that operates a confidential reportng service for many global businesses and it is available 24 hours a day and is staffed by highly skilled professional call handlers. Our offices are based in the UK and you can reach us 24/7 365 days of the year via the Freephone number listed below.

How does it work?

There are two main ways you can contact Safecall, by Freephone telephone or send a report via Safecall’s website, see below for details. When you contact Safecall by telephone you will be asked by the call handler to explain your concern in as much detail as possible. During this time he or she will take notes and may ask you questions based on the account you give. Once complete, Safecall will send a written report to senior management at Better Healthcare.

Can I remain anonymous?

Yes. If you do not tell Safecall who you are they will not know your identity. Even if you make a mistake and accidentally tell Safecall your name they will not pass it on. Also, Safecall do not audio record any of the calls to help protect the identity of anonymous callers.

What can be reported?

The service is available to receive reports including:
Health and Safety, Corruption, Bribery, Dishonesty, Fraud, Harassment, Victimisation or any other issue that you feel is unacceptable in the workplace.

Who will receive my report?

The report is initially sent to the Senior Management at Better Healthcare who will then allocate the report to the most appropriate person in the business to address.