At Better Healthcare Services, we provide regular training for our care workers. Training is key to helping our care workers understand and facilitate safe and effective client care, giving them the confidence and competence to deliver an outstanding care service.

The Better Healthcare training programme combines classroom theory with practical demonstrations. Workbooks and assessments are also included to help develop and improve healthcare knowledge and skills. To make each training program realistic and engaging, we also encompass group participation and interactive exercises. With our in-depth training programme, carers will gain the vital healthcare knowledge and help to create a better future for themselves and their clients.

We often start our training sessions with an overview of Better Healthcare’s structure and the services we offer. This allows carers to have a full understanding of our company, our key values and expectations. Following that is a discussion on employee responsibilities, the role of a care worker and key policies and procedures.

The four-day Healthcare and DomCare (Domiciliary Care) training programme focus on:

  • SOVA – Safeguarding of Vulnerable Adults
  • MCA – Mental Capacity Act
  • DOL’s – Deprivation of Liberty Safeguards
  • Dementia care
  • Medication
  • Continence
  • Food hygiene
  • Infection control
  • Moving and handling
  • Basic life support

The identification of individual training needs is based upon the associate’s workplace allocation, for example:

  • Acute Hospitals
  • Observation Training
  • Introduction to Learning Disabilities & Mental Health
  • Control & Restraint
  • Coping with Challenging Behaviour
  • Awareness of Person-Centred Planning
  • Palliative Care
  • Care of the Dying
  • Introduction to Learning Disabilities
  • Prevention of Management of Violence and Aggression (PMVA)

Please refer to the Courses tab for more information.

How often are training sessions?

We run training throughout all of our branches allowing us to be able to deliver frequent training to all. Most offices run training every 2 to 4 weeks

Training standards

At Better Healthcare, we deliver effective training that meet the standards required by our regulators the CQC (Care Quality Commission). Every new care worker at Better Healthcare – especially if they’re new to the care work industry – must complete the Care Certificate during the first 12 weeks of their employment.

Specialist Training

We run a wide-range of specialist care training courses which are specifically developed to support clients with complex care needs.

Our specialist training is designed to support clients with short and long term complex care needs such as brain injury, spinal injury and tracheostomy care.

Our specialist care training courses come with competency assessments which are personalised to the clients medical and social needs.

Training accessibility

We understand that it can be a challenge to make it to every training session, which is why we allow our carers to attend training sessions in other office locations.

Better Healthcare also has an online portal, streaming online healthcare training sessions; they are suitable for carers who want to study at their own pace or from a remote location. The video courses are available 24/7.

If you have any questions on Better Healthcare’s training, please call your local office or email us at

Moving & Positioning

A comprehensive one day course based around a theory and practical assessment, giving staff competency to fulfil their duties as Healthcare Assistants.

  • Health & Safety Legislation
  • Employer’s Responsibilities
  • Employee’s Responsibilities
  • Risk Assessment
  • Practical Assessment covering the use of Hoists, Handling Belts, Slide sheets

First Aid Appointed Person

A one day intense course covering all aspects of First Aid. This course is valid for 3 years.

  • Incident Management
  • The Unconscious Casualty
  • CPR
  • The Management of Head Injuries
  • Choking
  • Heart Attack
  • Bleeding
  • Fractures

The Health & Safety at Work Act 1974

The Health & Safety course covers all aspects of Health and Safety in the workplace.

  • Overview of the HASAW Act.
  • Employer and the Employee Responsibility
  • Welfare at Work
  • Fire Safety – including extinguisher types and usage (with DVD)
  • Risk Assessment in the work place

Food Hygiene & Infection Control

The Food Hygiene & Infection Control course covers all aspects of Food Hygiene in the workplace.

  • Overview of Food Hygiene Awareness
  • The Storage of Food
  • Personal & Environmental Hygiene
  • Temperature Control and the Danger Zone
  • The Causes of Food Poisoning
  • Universal Infection Control
  • Personal Protective Equipment
  • Common Infections, including MRSA, C-Diff and Hep B
  • Hand Decontamination Techniques


Protection of Vulnerable Adults and Protection of Children Act training course includes:

  • Safe Guarding Vulnerable Groups Act 200
  • Types of Abuse
  • The Signs & Symptoms of Abuse
  • Whistle-blowing
  • Multi Agency Referral Systems

Cognitive Disorders & Challenging Behaviour

These 2 courses run together and cover the Cognitive Disorders and Challenging Behaviour, Violence and Aggression covering:

  • What is Dementia
  • What is a Learning Disability
  • What is Autism
  • Epilepsy Awareness
  • The Causes of Challenging Behaviour
  • Spotting the Triggers
  • Personal Safety
  • What to do after an Incident

The Better Healthcare blended learning environment is accessible by clicking the link below:

Click here to access the Online Training Portal

Better Healthcare Services video online training courses offer quality training, when you want it, where you want it.

We have a wide range of online courses covering all aspects of care training. All the courses are delivered through our very high quality Learning Management System, allowing you to study online at your own pace from anywhere with an internet connection.


The Better Healthcare blended learning environment is accessible by clicking the link below:

Click here to access the London Online Training Portal

Within your Learning Portal you will be able to do the following:

  • Access your Online, Classroom and Blended Qualifications and courses.
  • Print Certificates and maintain your CPD portfolio
  • Download Reports for Learners and Courses
  • Add and remove staff/ learners
  • Assign courses to your staff, whether its online or classroom based